TERMS AND CONDITIONS OF USE OF THE PLATFORM WWW.BABYPALMS.EU
Updated version JUNE 2020
1. General conditions
www.babypalms.eu is an online plant sales platform specialized in tropical palm varieties.
Name or Social reason: Miguel Ángel Rodríguez García (onwards, the company, owner of this WEBSITE / ECOMMERCE PLATFORM)
Registered office: Brazil Street,16
30560, Alguazas (Murcia)
Contact E-Mail: email@example.com
Telephone contact: +34/ 652 15 94 37
Remote purchases (online) and the provision of services performed through www.babypalms.eu are subject to the conditions set forth in this document and regulated by the legislation and current Spanish jurisdiction, specific, Law 34/2002, from 11 of July, of information society services and electronic commerce.
The prices indicated on this website are in euros and are shown with VAT included. When you access the payment gateway, the price of the shipping costs will be shown added to the total purchase, that vary according to location.
The stipulated prices are all correct except for typographical errors. The buyer (client) You must register on the platform using your email and a strong password to make the purchase. This website offers the buyer the possibility of generating a user profile, to manage the shipping details of your order, address or other personal data, stipulated in our Data privacy and cookie policies.
The client always has the obligation to pay in advance for the order and the right to receive the / s plant / s acquired / s in perfect condition.
Once the purchase process is completed, a copy of the order is sent to the buyer's email. If you notice that your order information is incorrect, please, contact us immediately, before the order leaves our warehouse.
In general, the web user must always act in accordance with the law, good customs and in good faith. THE COMPANY is not responsible for personal data or shipping data entered incorrectly (mediating bad faith), because contractual bad faith invalidates the order (contract).
The content of the website is the property of the owner. Reproduction is prohibited, distribution and partial or total transformation without express authorization. The right to update is reserved, modify and delete any part of the web, including the conditions of this document, without prior notice. The last update of this document will always be communicated in the heading of the same.
2. Payment Methods
PayPal: it's a virtual wallet, that easily and safely allows you to pay and receive online payments without sharing your bank details. Your financial information will be safe thanks to an automatic encryption system that the platform has. If you have a PayPal account, make payments in www.babypalms.eu it will be instantaneous.
Once the purchase is made, Both our COMPANY and PayPal will send you an email with the details of the operation and the corresponding invoice.
Wire transfer: By entering the company account whose details are specified below:
WERE GOING: ES93 3058 0206 9428 1006 8339
You must reflect the order number that we will provide you by email once the purchase process has been completed.
The order will not be prepared until the deposit is confirmed by our bank., and the order will be canceled after 10 working days if the transfer is not received. So, at any time the purchase can be repeated again.
The commissions that may be derived from the sending of the transfer by your bank are for the account of the buyer.
3. Terms, shipping costs and delivery times
- For some potted plants 30 Y 35 cm shipping prices may be affected by their height or weight.
- Special sizes pot 40-50 cm: check Rates
- Shipments to the rest of the European Union or Group 2 check Rates;
Bulgaria, Cyprus, Croatia, Slovakia, Slovenia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania and Sweden, Islands of italy, Portugal and France.
- Shipments are made once a week, on Monday. We ship on Mondays so that plants don't spend any weekend traveling, Well, in almost all the countries of the group 1 They deliver them are made 4-5 Work days
- Shipments to Spain are made with Correos 72 hours the Seur 24-48 hours
- Shipments to the European Union are made with DPD Group or GLS, standard shipments: 4-6 Work days
Exceptionally, for the lack of any of the products of the order, the term for the delivery of the order can be extended. In this case, Orders that cannot be prepared within the established period will be notified to the customer with due diligence and speed from our customer service..
For the specific case of tropical plants, If any of the varieties offered is not available or is not in optimal conditions for sale, since it is a live product, that has its growth and development processes and that can be affected by weather conditions, the term can be extended to 5 business days, according to the difficulty to obtain them. The term is usually the one established as a general rule, since we almost always have all the plants offered. The buyer can always cancel part or all of the order in cases of delay in the preparation and dispatch process.. For plants outside the catalog, demands expressly by the buyer, the term will be agreed during the purchase process.
In accordance with the provisions of the Retail Trade Management Law in Spain, THE COMPANY will accept the return of all or part of the order within the 14 days after counting from the reception of the same. After this period, returns will not be accepted, since the plant may have started to dry out or become in poor condition due to malpractice or manipulation by the buyer.
In order to proceed with the return you must send an email to firstname.lastname@example.org with the reasons for the return and the invoice reference. From our customer service we will give you the instructions to follow to make the return of the product and we will order the transport company to collect the package in a maximum of 24 a 48 working hours. Transportation costs, both delivery and return (that will be previously informed) will be borne by the buyer and will be deducted from the amount to be returned. Returned products must arrive at our warehouse in perfect condition, without having been used and in the original packaging without handling. Once the return has arrived and we have verified that everything is in perfect condition, We will refund the money by transfer to your bank account or PayPal account, previously discounting the amount of transport costs caused by the return. In the event that the returned products arrive incomplete, damaged, used, dirty or with manipulated containers, BABYPALMS reserves the right to return only part of the amount paid for these products. If the buyer wants to exchange one item for another, the procedure will be the same.
In the event that the order reaches the address that you have indicated to us in poor condition (in exceptional cases for inadequate transport) or the products do not conform to what has been purchased (for an error in the preparation of the order), We would appreciate it if you could attach a photo of the product in question when the return request is made. In these justified cases, The return costs will be borne by THE COMPANY.
You must bear in mind that plants are a living material and that they have their growth and development processes at every time of the year, and therefore the product you will receive may not exactly match the photo on the website, which in this case are indicative. Nonetheless, the quality of the products you buy is our main concern, and that is why we will serve you the best quality product that we have available at each time of the year.